FAQs
IS MY ORDER CONFIRMED?
You will receive an email confirmation containing the Order Number and details of your purchase. If you didn't receive this email, please contact us via support@andiely.com
I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?
If your order is not shipped yet it is possible to change it. Just contact out support team. Once it is shipped we can not make any changes
WHAT ARE YOUR PAYMENT OPTIONS?
We accept many types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
All orders are subject to a handling period before they are dispatched. This includes order verification, payment processing and verification, quality control and packaging. 99% of orders leave the warehouse within 2-5 days of successful payment.
Shipment will arrive in between 10-14 business days after the shipment date, depending on the availability of the carrier provider and location.
Please note that there may be unforeseen delays in shipments for reasons beyond our control and courier companies (weather conditions, the Covid-19 pandemic, customs detention [depending on the country of delivery] etc.). Уou will be notified of any such event. Thank you for your understanding
HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order . We at Andiely offer our customers smart system to track their orders. Just enter your order number or email here: Track your order
WHERE DO YO SHIP?
We ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@andiely.com
WHAT IS THE SHIPPING COST?
For orders up to $79.99 is 3.95
For orders over $80 andiely.com offer FREE shipping
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Please check your address carefully when placing your order. Once shipped your order cannot be changed. If you would like to change your address, please contact us by email to inform you if a change is possible.
WHAT IF THERE ARE ITEMS MISSING OR INCORRECT PRODUCTS WHEN I RECEIVE MY ORDER?
Always orders are carefully checked and inspected before shipping. But despite that if mistake was made, please contact us at support@andiely.com
WHAT IS YOUR RETURN POLICY?
Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.
HOW TO RETURN MY ITEM?
You may contact us via support@andiely.com for more information.